Shipping Policy

Welcome to Levels4u, a division of Paymaker Technology & Solutions Pvt. Ltd. Please read our shipping policy carefully to understand how we handle shipping, replacement, and refunds.

1. Shipping Coverage

We currently ship our products across India. Orders are processed and shipped on business days (Monday through Friday, excluding holidays).

2. Processing Time

  • All orders are processed within 1-2 business days after receiving the payment confirmation.
  • You will receive an email confirmation once your order has been dispatched from our warehouse.

3. Shipping Time

  • Standard delivery typically takes 3-7 business days, depending on your location within India.
  • Remote locations might require additional time for delivery.

4. Shipping Charges

  • Shipping charges are calculated at checkout and will vary depending on the delivery location and order size.
  • We may offer free shipping promotions from time to time.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier’s website.

6. Damaged or Lost Items

  • In the rare case that your item arrives damaged, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund based on the availability of the product.
  • If the item is lost during transit, we will investigate and provide a replacement or refund once confirmed.

7. Replacement and Refund Policy

  • Replacement: If your product is defective or not as described, you may request a replacement within 7 days of delivery. Please contact our customer care team at 03369029059 or care@levels4u.com to initiate the process.
  • Refund: If a replacement is not available, we will issue a full refund. The refund will be processed within 5-7 business days after the return of the product to our warehouse.

8. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

  • Customer Care: 03369029059
  • Email: care@levels4u.com
  • WhatsApp: 9733001761

Thank you for shopping with Levels4u!