Cancellation and Refund Policy

At Levels4u, we strive to provide our customers with the best experience possible. Please read our Cancellation and Refund Policy carefully to understand how we handle order cancellations, refunds, and related matters.

1. Order Cancellation

1.1 Cancellation by Customer

• Before Dispatch:
  • You may cancel your order before it has been dispatched by contacting our customer service team at 03369029059 or care@levels4u.com. If the cancellation request is made in time, you will receive a full refund.
  • If payment was made using a credit/debit card, the refund will be processed to the same account within 5-7 business days.
• After Dispatch:
  • Orders that have already been dispatched cannot be canceled. In such cases, you may follow our return and refund process outlined below.

1.2 Cancellation by Levels4u

• Levels4u reserves the right to cancel any order at its discretion due to reasons including, but not limited to:
  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity
• If we cancel your order, you will be notified via email or phone, and a full refund will be processed to your original payment method.

2. Return and Refund

2.1 Return Eligibility

• You may request a return and refund under the following conditions:
  • The product is defective or damaged upon delivery.
  • The product received is incorrect (i.e., different from what you ordered).
• To be eligible for a return, the product must be in the same condition that you received it, including the original packaging, accessories, and any documentation.

2.2 Return Process

• To initiate a return, please contact our customer service team within 7 days of receiving your product at 03369029059 or care@levels4u.com. Provide your order number and the reason for the return.
• Once your return request is approved, we will arrange for a pickup of the product from your location.
• Please ensure that the product is securely packed to prevent damage during transit.

2.3 Refund Process

• After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• In case a replacement product is not available, a full refund will be issued instead.

3. Non-Refundable Items

• Certain items are non-refundable and non-returnable, including:
  • Products that have been used or damaged after delivery.
  • Products that are returned without the original packaging, accessories, or documentation.
  • Any item not in its original condition due to damage or missing parts for reasons not caused by Levels4u.

4. Exchange Policy

• If you wish to exchange a product for a different one, please follow the return process and place a new order for the desired product.

5. Contact Information

For any questions or assistance regarding cancellations, returns, or refunds, please contact our customer service team:

• Customer Care: 03369029059
• Email: care@levels4u.com
• WhatsApp: 9733001761