Terms and Conditions

Welcome to Levels4u, operated by Paymaker Technology & Solutions Pvt. Ltd. By using our website (https://levels4u.com) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully.

1. General Information

  • Website Name: Levels4u
  • Website URL: https://levels4u.com
  • Company Name: Paymaker Technology & Solutions Pvt. Ltd
  • Company Address: 32, Chowringhee Road, OM Tower, 7th Floor, Park Street, Kolkata- 700071.
  • Contact Details:
    • Customer Care: 03369029059
    • Email: care@levels4u.com
    • WhatsApp: 9733001761

2. Acceptance of Terms

By accessing and using the Levels4u website, you accept and agree to be bound by these terms and conditions, as well as our Privacy Policy and Shipping Policy. If you do not agree with any part of these terms, please do not use our website.

3. Eligibility

You must be at least 18 years old to use this website and purchase products. By using this website, you represent that you meet this age requirement.

4. Product Information

  • Levels4u sells used mobile phones that are thoroughly tested for quality. However, please note that the appearance of the product may show signs of previous use.
  • We strive to ensure that product descriptions are accurate. However, we do not warrant that the descriptions or other content on our site are error-free, complete, or current.

5. Pricing and Payment

  • All prices on Levels4u are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice. The price you pay will be the price displayed at the time of your order.
  • Payments must be made through the available payment options on our website. Orders will only be processed once the payment is confirmed.

6. Order Process and Cancellation

  • Once you place an order, you will receive an order confirmation via email. This email confirms that we have received your order but does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order for reasons including product availability, errors in product information, or suspicion of fraudulent activity.
  • If you wish to cancel your order, please contact us immediately. Cancellation requests made after the order has been dispatched will not be accepted.

7. Shipping and Delivery

  • Our shipping and delivery terms are detailed in our Shipping Policy. By placing an order, you agree to those terms.

8. Return, Replacement, and Refund

  • If you receive a defective or incorrect product, please contact us within 7 days of delivery to request a replacement. If a replacement is not available, a full refund will be issued.
  • Refunds will be processed within 5-7 business days after we receive the returned product. Please refer to our Shipping Policy for more details.

9. Warranty

  • Used mobile phones sold on Levels4u come with a limited warranty of 6 months from the date of purchase, covering manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

10. Limitation of Liability

  • Paymaker Technology & Solutions Pvt. Ltd. will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or the inability to use, our products or services.
  • Our liability shall be limited to the purchase price of the product in question.

11. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Intellectual Property

  • All content on the Levels4u website, including text, graphics, logos, and images, is the property of Paymaker Technology & Solutions Pvt. Ltd. and is protected by Indian and international copyright laws.
  • You may not reproduce, distribute, or use any content from our website without our express written permission.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

14. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms.

15. Contact Information

If you have any questions about these terms and conditions, please contact us at:

  • Customer Care: 03369029059
  • Email: care@levels4u.com
  • WhatsApp: 9733001761